Sovereign AI infrastructure. Dedicated to your business.
Fully managed AI infrastructure on an annual service model — with dedicated hardware, physical data isolation, enterprise security, and predictable costs. Unlike shared GPU clouds, every customer receives exclusive AI infrastructure deployed either on-site or within the APEX data centre.
From first conversation
to continuous intelligence.
Every engagement follows a proven seven-stage lifecycle — from discovery through deployment, operations, and continuous optimisation. It never ends; it compounds.
- 1DISCOVERRequirements analysis, workload profiling, compliance assessment.
- 2DESIGNArchitecture design, hardware selection, security blueprint.
- 3DEPLOYOn-site or APEX DC deployment, configuration and acceptance testing.
- 4OPERATE24/7 monitoring, patching, backup verification, SLA management.
- 5OPTIMISEModel tuning, capacity planning, performance reviews.
- 6EVOLVEHardware refresh, capability upgrades, new model onboarding.
- 7RENEWAnnual review, contract renewal, roadmap planning.
- ↻CONTINUOUSRenewal feeds the next discovery cycle — the lifecycle compounds rather than restarts.
A complete AI operating model.
Hardware, deployment, security, operations and continuous optimisation — bound by a single annual contract with a named service owner.
Dedicated Hardware
Customer-exclusive server, GPU, memory and storage. No multi-tenant resource pools.
Deployment
Professional install, configuration and acceptance with As-Built documentation pack.
DaaS Operations
24/7 monitoring, patching, driver management, backup verification, capacity planning and monthly service reports.
Security & Access
Physical isolation, independent keys, ZTNA with MFA, independent audit, and default-deny network posture.
Model Runtime
Certified vLLM runtime, model switching framework, version pinning, and unified API gateway.
Lifecycle & Upgrade
Quarterly health reviews, capacity recommendations, annual renewal and upgrade planning.
What we build into every engagement.
These are not limitations — they are the commitments that make your infrastructure truly sovereign.
No shared GPU pools
Never. Every GPU, disk, key and log belongs to one customer only.
Physically dedicated infrastructure
Your compute, memory and storage are physically isolated. No multi-tenant resource pools.
Predictable costs
Flat annual fees. No surprise invoices based on token usage or seat count.
Annual service model
Long-term partnerships, not subscriptions. We have the runway to deliver real improvement.
Curated model library
Every model is licence-reviewed before deployment. Security over convenience.
Inference and fine-tuning
We serve production AI workloads, not foundation model training. Focused on what matters.
You choose where your equipment lives.
Both guarantee dedicated physical hardware, physically isolated data, annual managed service, and sovereign architecture. The difference is who holds the asset and where it physically sits.
Customer owns hardware. Deployed in your environment. Data stays in your boundary.
APEX owns hardware. Your dedicated node in our facility. Zero capital expenditure.
Infrastructure that works
as hard as your AI.
Every engagement is bound by a single long-term contract with a named service owner.
That commitment is what makes the difference — from day one deployment through continuous optimisation and hardware refresh, you have one partner accountable for everything.
Capacity you can rely on
Know your compute, memory and GPU allocation for the entire year. No month-to-month uncertainty.
Continuous improvement
We iterate on your workload over time — model tuning, capacity planning, hardware refresh. Real improvement, not just a renewal.
Time to embed
AI takes time to become part of how you work. We have the runway to deliver transformation, not just access.
One figure, nothing hidden
Infrastructure, operations and support in a single annual cost. Not per-token, not per-seat, not per-hour.
One rack. One contract.
Zero shared anything.
Tell us the workload and the data boundary. We size the hardware, recommend the deployment model, and set out exactly what a year of managed service covers.
Talk to an APEX engineer →Contact Apex Experts
Tell us the constraint — the workload, the data boundary, the audit requirement. One of our experts will reach out shortly.
Thank you, there.
One of our experts will reach out shortly — usually within one business day.
1. Who we are
This Privacy Policy explains how APEX Support Group Pty Ltd (ABN 37 692 319 994) of Melbourne, Australia (APEX, we, us, our) handles personal information. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What this policy covers
This policy covers personal information we collect through this website, through enquiries and correspondence, and in the course of providing our services. It does not change any confidentiality or data-handling obligations agreed in a signed contract with a client — where a contract is more protective of your information, the contract prevails.
3. What personal information we collect
- Contact and enquiry details — name, work email address, telephone number, company, state or territory, and the content of your enquiry, when you submit an enquiry form or contact us directly.
- Business relationship information — the details of employees or representatives of clients, prospective clients and suppliers that we need in order to deliver services and manage the relationship.
- Correspondence — records of emails, calls and meetings relevant to a project or enquiry.
- Technical information — when you visit this website, our hosting provider processes standard request data including IP address, browser type and the pages requested, for security and reliability purposes.
We do not seek sensitive information (as defined in the Privacy Act) through this website. Please do not include sensitive information, credentials, or confidential client material in a website enquiry.
4. How we collect it
We collect personal information directly from you wherever practicable — from forms you submit, emails you send, and conversations with our team. We may also collect business contact details from public sources such as a company website or a professional network, where relevant to a legitimate business enquiry.
5. Why we collect and use it
- To respond to your enquiry and provide the information you asked for.
- To scope, quote, deliver, support and invoice our services.
- To manage our relationship with clients, suppliers and partners.
- To meet our legal, contractual, insurance, tax and record-keeping obligations.
- To protect the security and integrity of our systems and our clients' systems.
If we cannot collect the information we ask for, we may not be able to respond to your enquiry or deliver the service you have requested.
6. Client data in systems we build and manage
A defining feature of our Private AI work is that client data stays inside the client's own boundary. Where personal information is processed inside a system we design, deploy or manage for a client, that client is the entity responsible for that information, and we handle it only on the client's instruction and in accordance with the applicable contract. We do not use client data, prompts, documents or outputs to train models for any other party.
7. When we disclose personal information
We do not sell personal information, and we do not disclose it for another organisation's marketing. We may disclose it:
- to service providers who help us operate our business — for example website hosting, email, cloud infrastructure and professional advisers — bound to protect it and to use it only for the purpose we engaged them for;
- where you have asked us to, or would reasonably expect us to, in connection with a project;
- where required or authorised by law, or to establish, exercise or defend a legal claim;
- to a purchaser in connection with a sale of our business, subject to equivalent privacy protections.
8. Overseas disclosure
Some of the service providers we rely on may store or process information outside Australia. Before disclosing personal information to an overseas recipient we take reasonable steps to ensure it is handled consistently with the APPs. Where you would like to know the countries involved for a particular service, contact us and we will tell you.
9. How we protect it
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These include access control on a need-to-know basis, encryption in transit, logging, patching and vendor assessment. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Data breaches
We maintain a data breach response process. Where a breach is likely to result in serious harm to an individual, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.
11. How long we keep it
We keep personal information only for as long as we need it for the purpose it was collected, or for as long as we are required to keep it by law — for example tax and corporate records. When it is no longer needed and we are not required to retain it, we destroy or de-identify it.
12. Cookies and this website
This website does not set cookies and does not use analytics or advertising trackers. See our Cookie Policy for detail, including the one third-party request this site makes.
13. Accessing and correcting your information
You may ask us for access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us using the details below. We will respond within a reasonable period. We may need to verify your identity first. If we refuse access or correction, we will tell you why in writing.
14. Complaints
If you believe we have breached the APPs, contact us using the details below with enough detail for us to investigate. We will acknowledge your complaint and respond within a reasonable period, usually within 30 days. If you are not satisfied with our response, you may complain to the OAIC at oaic.gov.au.
15. Changes to this policy
We may update this policy from time to time. The current version is always the one published on this website, with the date it was last updated shown above.
16. Contact us
Privacy enquiries: info@apexsupportgroup.com.au
APEX Support Group Pty Ltd, ABN 37 692 319 994, Melbourne, Australia.
1. These terms
These Terms of Use govern your access to and use of this website, operated by APEX Support Group Pty Ltd (ABN 37 692 319 994) (APEX, we, us, our). By using this website you agree to these terms. If you do not agree, please do not use the site.
These terms apply to the website only. Services we provide are governed by a separate written agreement. Where such an agreement exists, it prevails over these terms in respect of those services.
2. Permitted use
You may view and use this website for legitimate business purposes and for evaluating our services. You must not:
- use the site in a way that breaches any law, infringes anyone's rights, or is misleading or deceptive;
- interfere with the site or the servers and networks behind it, or attempt to gain unauthorised access to any part of it;
- scrape, harvest or systematically extract content from the site without our written consent;
- reproduce, republish or redistribute our content except as permitted by law or by us in writing.
3. Intellectual property
Unless otherwise indicated, all content on this website — text, graphics, layout, logos, diagrams and code — is owned by or licensed to APEX and protected by Australian and international intellectual property law. "APEX", "APEX Support Group", "APEX Fabric" and "APEX Intelligence Fabric" and our logos are our trade marks. Third-party names, product names and marks referred to on this site are the property of their respective owners, and their use does not imply any endorsement or affiliation unless stated.
4. Information on this site is general in nature
The content of this website is provided for general information. In particular:
- model classes, quantisation levels, node sizes and hardware shapes described on this site are indicative starting points, not committed specifications;
- any performance, throughput, latency or power figures shown are the result of a particular benchmark on particular hardware under stated conditions, and will not be reproduced exactly in a different environment;
- workflow illustrations on this site are simplified depictions of how a workload can be structured, not a description of any specific client deployment.
Nothing on this site is a quote, an offer capable of acceptance, or professional, legal, regulatory or compliance advice. Any commitment we make about scope, specification or performance will be made in writing in a contract or a formal proposal, following a benchmark on your own data.
5. Third-party links
This website may link to third-party sites. We do not control them, do not endorse them, and are not responsible for their content or their privacy practices. Follow them at your own risk.
6. Availability
We aim to keep this website available and current, but we do not warrant that it will be uninterrupted, error-free, or that the content will always be complete or up to date. We may change, suspend or withdraw any part of the site at any time without notice.
7. Liability
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that applies to you under the Australian Consumer Law or any other law that cannot lawfully be excluded.
Subject to that paragraph, and to the maximum extent permitted by law:
- this website and its content are provided "as is", without warranties of any kind;
- we are not liable for any indirect, incidental, special or consequential loss, or for any loss of profit, revenue, data, goodwill or anticipated savings, arising out of your use of this website;
- where we are liable and the law permits us to limit that liability, our aggregate liability arising out of or in connection with this website is limited to AUD 100.
8. Privacy
Our handling of personal information is described in our Privacy Policy, which forms part of these terms.
9. Changes to these terms
We may update these terms from time to time. The version published on this website at the time you use it is the version that applies, with the date it was last updated shown above.
10. Governing law
These terms are governed by the laws of the State of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria and the courts able to hear appeals from them.
11. Contact us
info@apexsupportgroup.com.au
APEX Support Group Pty Ltd, ABN 37 692 319 994, Melbourne, Australia.
1. What cookies are
A cookie is a small text file that a website asks your browser to store, so that it can recognise your browser on a later visit. Related technologies — local storage, session storage and tracking pixels — serve similar purposes.
2. What this website uses
This website is a static site. It does not:
- set any cookies, first-party or third-party;
- write to local storage or session storage;
- use analytics of any kind, including Google Analytics;
- carry advertising, remarketing or social media tracking pixels;
- build a profile of you or track you across other websites.
Because we set no cookies, there is no cookie consent banner to dismiss and nothing for you to opt out of.
3. The one third-party request
Pages on this site load a typeface from Google Fonts (fonts.googleapis.com and fonts.gstatic.com). Google Fonts does not set cookies for this purpose, but serving the font necessarily discloses your IP address, and standard request information such as your browser and operating system, to Google. Google's handling of that data is governed by its own privacy policy. Every font declaration on this site includes a local fallback, so if that request is blocked the site still renders correctly.
If you follow an external link from this site — for example to the Australian Business Register — that site's own cookie and privacy practices apply.
4. Server logs
Our hosting provider processes standard web server request data, including IP address and the pages requested, for security, abuse prevention and reliability. This is not cookie-based tracking.
5. Managing cookies in your browser
Although this site sets none, you can control cookies generally through your browser settings, including blocking them or deleting existing ones. Blocking cookies will not affect this website.
6. If this changes
If we later introduce analytics or any other technology that sets cookies, we will update this policy before or at the time it goes live, and implement consent where consent is required.
7. Contact us
info@apexsupportgroup.com.au
APEX Support Group Pty Ltd, ABN 37 692 319 994, Melbourne, Australia.